Scheduling & Members
Class calendars, appointment booking, member profiles, check-in systems, and the instructor substitution board that saves your 6 AM class.
Class Scheduling
7 featuresSpot Booking
Members reserve specific spots in class: row, bike number, station. Reduces walk-in chaos and lets members claim their preferred position.
Waitlist Automation
When a spot opens, the next member on the waitlist gets notified and auto-enrolled. No manual shuffling, no missed opportunities for full classes.
Recurring Class Templates
Build your weekly schedule once. Recurring templates auto-populate with room assignments, instructor defaults, and capacity limits.
Multi-Room Management
Spin studio, yoga room, functional floor, boxing ring. Each room has its own schedule, capacity, and equipment configuration.
Instructor Substitution Board
An instructor calls in sick at 5 AM. The sub board notifies qualified replacements, lets them claim the class, and updates the member-facing schedule instantly.
Late Cancel and No-Show Policies
Define cancellation windows, apply late-cancel fees automatically, and release spots back to the waitlist. Members learn to respect the schedule.
Class Pack Deduction
Members buy 10-class or 20-class packs. Each booking deducts automatically. Expiration dates, rollover rules, and balance visibility in the member portal.
Member Management
6 featuresUnified Member Profile
One profile per member across every product. Billing, attendance, access permissions, waiver status, trainer notes, and communication history in one view.
Health Flags and Emergency Contacts
Trainers see relevant health information (injuries, conditions, restrictions) before a session. Emergency contacts stored and accessible on the floor.
Membership Tier Management
Basic, premium, VIP, student, corporate, family. Each tier defines access zones, class booking limits, pricing, and included services.
Freeze and Cancel Workflows
A member requests a freeze mid-billing-cycle. The system calculates proration, pauses billing, suspends access, and queues the reactivation date. No spreadsheet required.
Attendance Analytics
Track visit frequency, class preferences, peak usage times, and engagement trends per member. Spot the drop-off before the cancellation request.
Family and Group Accounts
Link family members under one billing account with individual profiles, separate access permissions, and independent class bookings.
Check-In Systems
5 featuresQR Code Check-In
Members scan a QR code from their app or a printed card. Validation happens in under a second. Billing status, waiver status, and access tier confirmed.
NFC Tap Check-In
Tap a keycard, wristband, or phone against the reader. The same validation flow: membership active, waiver signed, access zone permitted.
Kiosk Self-Service
Freestanding kiosk at the entrance. Members check in, sign waivers, purchase day passes, and book classes without waiting for the front desk.
Front Desk Check-In
Staff-assisted check-in with full member context: last visit, upcoming bookings, billing alerts, and trainer notes visible instantly.
Class-Specific Check-In
Members check into a specific class, not just the facility. Attendance tracked per class for instructor pay, no-show enforcement, and utilization reporting.
The Sub Board That Saves Your 6 AM Class
An instructor calls in sick two hours before a fully booked class. The substitution board notifies every qualified instructor, lets them claim the slot, updates the member-facing schedule, and sends a push notification to enrolled members. All before anyone walks through the door wondering why the lights are off.
- ✓Qualified instructor matching based on certifications and availability
- ✓One-tap claim from mobile notification
- ✓Member notification with updated instructor name
- ✓Pay differential handling for substitute rates
Spot Booking That Fills Every Class
Members see the room layout, pick their preferred spot, and commit. Waitlists activate automatically when a class fills. Late cancellations release spots and notify the next member in line. Your 6 PM spin class runs at 100% capacity because every seat is accounted for. Not because you overbooked and hoped for no-shows.
- ✓Visual room layout with spot selection
- ✓Automatic waitlist promotion on cancellation
- ✓Late-cancel fee enforcement
- ✓Class utilization analytics by time, day, and instructor